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EPISODE #66: OUR BEST IC EXPERT ADVICE FROM 2022

December 21, 2022 by Sharon McIntosh Leave a Comment

https://traffic.libsyn.com/fir/EE_Voice_episode_66.mp3

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As we prepare to take a brief pause for the holidays – and hope you do, too! – we’ll first take a moment to reflect on the challenges we faced this year: increasingly passionate employee bases; global, domestic, and online uncertainty; developing data and communication methods; and the many other factors that contributed to the year that was for internal communicators in 2022.

In looking back, we’re happy to continue our holiday tradition of a year-end roundup episode: one podcast with highlights from our 2022 conversations, in just a few minutes. Here are some of the top insights from this year’s slate of IC experts.
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Filed Under: EE Voice Tagged With: change_management, crisis communications, cyber security, internal_communications, listening, year_end_wrapup

#63 – Roe v Wade: Communicators on alert for legal implications

June 30, 2022 by Sharon McIntosh and Sharon Phillips Leave a Comment

https://traffic.libsyn.com/fir/EE_Voice_episode_63.mp3

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On June 24, 2022, the Supreme Court overturned the 1973 Roe v Wade ruling that had legalized abortion nationwide.

Immediately following the announcement, several companies – including Amazon, Apple, Microsoft, Lyft, Dick’s Sporting Goods and JPMorgan Chase – announced that they were offering to cover travel costs for employees who must travel out of state for abortions. This clearly has implications for communicators who are facing the need to respond to their internal and external audiences.

We reached out to Robin Fretwell Wilson, a law professor at the University of Illinois and an expert on healthcare law. (You can read Robin’s full impressive bio here.)

“There’s a bramble of issues in [any] direction that you move,” says Robin.

Among the questions we discussed on this episode:

  • Possible legal implications for companies who are reimbursing travel costs for employees who must leave their home states for abortions
  • How the ruling could set up a type of “arms race” between the red and blue states
  • What key messages communicators should keep in mind when advising their executives
  • Several legal issues that may arise down the road – and companies and communicators may not have even yet considered

Send this episode over to your legal partner – and begin that scenario planning. More is clearly to come on this issue.

Other resources:

  • Read the Reuters article, “Legal clashes await U.S. companies covering workers’ abortion costs,” where Robin was interviewed.
  • Business Insider is keeping an updated list of company reactions to the ruling.
  • The Society of Human Resources has pulled together a comprehensive resource on navigating Roe v Wade in the Workplace

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Filed Under: EE Voice Tagged With: abortion, crisis communications, healthcare, legal, Roe_v_Wade

Episode #61: Employee Communications on the Ukraine crisis

March 14, 2022 by Sharon McIntosh and Sharon Phillips Leave a Comment

https://traffic.libsyn.com/fir/EE_Voice_episode_61.mp3

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How can we help? As the world reacts to the Russian invasion of Ukraine, companies must decide how their actions – or inactions – can answer that pivotal question. (Note: Jeffrey Sonnenfeld of the Yale School of Management updates a list of companies daily “that have curtailed operations as well as those that remain.”) 

In today’s abridged EE Voice clip, Sharon and I cover key points including employee safety in affected areas, corporate donations and the importance of proceeding together with empathy. 

Take a listen, and please let us know if you’d like to share your experiences with our community. We welcome the conversation.
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Filed Under: EE Voice Tagged With: crisis communications, employee communications, invasion, Russia, Ukraine

EPISODE #52 – Crisis expert Andy Gilman: Your next big step – taking on the vaccine

February 15, 2021 by Sharon McIntosh and Sharon Phillips Leave a Comment

https://traffic.libsyn.com/fir/EE_Voice_episode_52.mp3

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One of EE Voice’s most-played ― and most important ― past episodes featured crisis management expert Andy Gilman discussing communications in the face of COVID-19. Now, Andy joins the podcast to help listeners navigate the latest developments in our current COVID reality, using communications to overcome vaccine hesitancy and compliance. His team recently launched RESTART to help organizations navigate COVID-19 recovery, increase vaccine compliance and support public health.

These are complicated issues. But Andy explains how company leadership can view this challenge as an opportunity to strengthen company culture, improve morale and build trust.

Have a listen to learn more about confronting these challenges, and learn more about Andy’s team and work at CommCore Consulting.
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Filed Under: EE Voice Tagged With: COVID, COVID-19, crisis communications, crisis planning, vaccination, vaccine

The Spin Sucks Podcast with Gini Dietrich (album art)

Spin Sucks 116: How to Detect a Brewing Crisis

September 16, 2020 by Gini Dietrich Leave a Comment

https://traffic.megaphone.fm/OSC1128265407.mp3

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In this episode of the Spin Sucks podcast, Gini Dietrich talks about how to detect if a crisis is brewing before it ever hits the keyboards of the warriors.
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Filed Under: Spin Sucks Tagged With: crisis communications, goodyear, qanon, risk intelligence, trump, wayfair

Episode #44 – (Special edition) THE VALUE OF EMPLOYEE COMMS DURING COVID-19

March 29, 2020 by Sharon McIntosh and Sharon Phillips Leave a Comment

https://traffic.libsyn.com/fir/EE_Voice_episode_44.mp3

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Today we have a special episode of EE Voice: Mark Dollins (friend, comms pro and a former EE Voice guest) and I recently conducted a webinar to discuss the value of employee communications during COVID-19 — as well as share best practices and helpful hints during this crisis. We wanted to offer another way for you to access this information, so this is the slimmed-down audio of the main presentation. You can view the full webinar — including slides and audience polling — at biznology.com.

The webinar was hosted by Consultants Collective and moderated by its manager director, Jen McClure.

Please let us know if Sharon and I can provide any additional help or advice during this challenging time.

 
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Filed Under: EE Voice Tagged With: coronavirus, COVID-19, crisis communications, crisis planning, employee communications

album art: Inside PR

IPR 525 Unfair and Egotistical?!

November 4, 2018 by Joe Thornley, Martin Waxman and Gini Dietrich Leave a Comment

http://traffic.libsyn.com/prworks/IPR525.mp3

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Several listeners responded to our social media in crisis communications discussion from IPR 523. Plus, we look at the Twitter data for insight into the methods of Trolls. And greater transparency when a tweet is taken down by Twitter.
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Filed Under: Inside PR Tagged With: crisis communications, Twitter

album art: Inside PR

Inside PR 522 – Crisis Expectations

October 16, 2018 by Joe Thornley, Gini Dietrich and Martin Waxman 1 Comment

http://traffic.libsyn.com/prworks/ipr522.mp3

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Talking about metadata and privacy. And are we realistic in our expectations of how much information organizations should provide to us during a crisis?
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Filed Under: Inside PR Tagged With: crisis communications, privacy

Episode #30: Keeping calm in the storm: Employee comms during natural disasters

October 10, 2018 by Sharon McIntosh and Sharon Phillips Leave a Comment

https://traffic.libsyn.com/fir/EE_Voice_episode_30.mp3

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Hurricanes, floods, earthquakes and other natural disasters can wreak havoc on business. They can keep employees out of work, customers and clients in the dark and offices closed for days on end. That’s why it’s so important to have a solid crisis response plan. And the time to start one is now.

With Hurricane Michael and another superstorm season upon us, we wanted to share some lessons learned from a past one – Hurricane Sandy. Because beyond its epic size and cost, Sandy was also an object lesson in crisis communications.
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Filed Under: EE Voice Tagged With: crisis communications, crisis management, hurricane, natural_disaster

Episode #28: Taking the Crisis out of Crisis Communications

June 6, 2018 by Sharon McIntosh and Sharon Phillips Leave a Comment

https://traffic.libsyn.com/fir/EE_Voice_episode_28.mp3

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In this era of hyper-alertness about everything from data security to natural disasters, it’s no longer a question of whether you need to develop a crisis communication plan. It’s how to develop one that works. As an employee communication professional, you’re key to this process. So are employees, as is – no surprise here – social media.

The latest episode of EE Voice, Sharon Phillips explores these murky waters with internal comms consultant and author Paul Barton.

Tune in to hear why Paul advocates a proactive approach to crisis communications that includes employees, social media and something he calls “the five Ps.” Tune in to hear more.
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Filed Under: EE Voice Tagged With: crisis communications, crisis management, internal_communications

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