Civil conversations on social media may seem like an oxymoron on the order of “working vacation” or “jumbo shrimp.” Yet Twitter–the social media platform built on the tenet of total transparency–continues to advocate for civility at all times.
In an attempt to cut through the abuse, harassment, and escalation of toxic threads while preserving free expression for all users, Twitter rolled out a “hide replies” feature in late 2019. It offers users the ability to control the tone of a conversation they started by hiding replies deemed irrelevant or offensive and preventing a few troublemakers from creating drama with inappropriate, rude, or hateful comments.
Now, about 15 months later, it seems like it maybe hasn’t made Twitter more civil (I’m not sure I can say that with a straight face). Has the feature had the effect they expected? Does it truly cut down on abuse for organizations on the social platform?
We’ll talk about that and how to moderate social media in an extremely polarizing world on today’s episode.