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Gartner analysts are warning businesses to prepare for the post-app era. According to a report in Computer Weekly, “Although users would continue to use mobile apps, the overall importance of apps in terms of delivering services would begin to diminish in the next few years, and bots and virtual personal assistants (VPAs) will begin to replace some app functionality.”

Chris McGrath, co-founder of intranet company ThoughtFarmer, saw the change coming and recognized the potential for chatbots in the enterprise. He is readying the launch of TangoWork, a platform for creating and deploying chatbots for employee communication.

In this FIR Interview, Shel Holtz talks with McGrath about the rise of chatbots, how they will enhance internal communication, the categories of chatbots, how Artifical Intelligence and Natural Language Processing enhance chatbots’ usability, and a variety of other topics.

Resources mentioned in this episode:

• TangWork
• TangoWork Webinar: Why Chatbots Are the Next Big Thing for Internal Communicators
• TangoWork Webinar: How to Design a Chatbot For Your Organization
• LinkedIn Group on Chatbots for Internal Communications

Connect with Chris on Twitter at @tangowork.

About our conversation partner:

Chris McGrath is a veteran digital workplace consultant with extensive experience designing delightful enterprise software — like Tangowork, which he founded, and ThoughtFarmer, which he co-founded. Chris is also an avid kitesurfer and espresso aficionado.

About Shel Holtz

Shel Holtz, ABC (Accredited Business Communicator), is director of Internal Communications at Webcor, a commercial general contractor headquartered in San Francisco. Before joining Webcor, Shel spent 21 years as principal of Holtz Communication + Technology. In addition to integrating technology into communications strategies, his expertise includes strategic communications planning, change management, organizational culture, business initiatives and communications research. Full bio