This episode brought us together with Ruth Stevens, whose consulting firm, eMarketing Strategy, helps clients build customer acquisition and retention strategies along with other marketing programs. Ruth has had a distinguished career. She has taught marketing at the NYU Stern School, the Columbia Business School and the Indian Institute of Management in Bangalore. Before that she held senior marketing positions at Time Warner, IBM and other firms.
Back in the early 1990s Ruth headed up marketing for the Ziff Davis Computer Library, an early – and highly profitable – business that repackaged content from Ziff-Davis’ portfolio of publications and delivered it on a CD-ROM, if you can believe it. Ruth is an unabashed fan of B2B marketing with a wide scope of interests. As a blogger on Biznology.com, she has lamented the often toxic relationship between sales and marketing organizations and described tools for connecting with your website visitors that even our hosts were unaware of.
Ruth is past president of the Direct Marketing Club of New York and was named one of the 100 Most Influential People in Business Marketing by Crain’s BtoB magazine. She has written a number of books, the most recent being B2B Data-Driven Marketing: Sources, Uses, Results, which was co-authored Theresa Kushner. In a recent presentation, she talked about ways to plan your content marketing library.
Among the topics we touch on in this interview is the value of account-based marketing, the importance of understanding the difference between lead quantity and quality, the mistakes that B2B marketers make that still drive her crazy and why B2B marketing is more complex, difficult and fun than B2C marketing.