Podcast: Play in new window | Download (Duration: 1:36:43 — 39.6MB) | Embed

Subscribe: Google Podcasts | Email | RSS | More

Today’s panel features internal communications thought leader Rachel Miller, metrics queen Katie Paine (cousin of an Olympics bronze medalist), and PR veteran Jen Phillips. Our conversations covered…

• The crisis management (or lack thereof) from Ryan Lochte, Olympic gold medalist and gas station restroom vandal
• The less well-known crisis the St. Paul School in New Hampshire is experiencing following media coverage of a lawsuit the school filed demanding that an underage sexual assault victim disclose her name
• A survey revealing the internal communications challenges facing U.K. companies following the Brexit decision
• Whether PR agencies need to revisit their billing practices to focus on charging for winning rather than the hours they have put in for a client
• A study that reveals frontline employees believe they have a lot of ideas for improving the business but that few companies are listening
• A rule effective January 1 that will require public companies in the U.S. to disclose their CEO-to-worker pay ratios
• Dan  York reports on the latest WordPress upgrade, changes Twitter has made to its notifications, and major websites (like Facebook) now seeing more than half their traffic come over IPv6.

Connect with our panelists on Twitter at @AllThingsIC, @QueenofMetrics, and @JenZings.

Links to the source material for this episode are on Contentle.

Special thanks to Jay Moonah for the opening and closing music.

About today’s panel:

Rachel Miller is the founder of All Things IC consultancy, offering senior level counsel to help organizations and communicators achieve excellence. Her clients include Harrods, O2, Jamie Oliver Group, PRS for Music, Heathrow Express, London Ambulance Service and the Zoological Society of London. Rachel is a multiple award-winning professional and Fellow of both the Institute of Internal Communication and CIPR. Her thoughts have been featured in a number of best-selling PR books and she regularly shares her knowledge through her popular blog and All Things IC Masterclasses.

Katie Delahaye Paine, aka The Measurement Queen, has been a pioneer in the field of measurement for three decades. Her books, Measure What Matters (Wiley, March 2011) and Measuring Public Relationships (KDPaine & Partners, 2007) are considered must-reads for anyone tasked with measuring public relations and social media. Her latest book, written with Beth Kanter, Measuring the Networked Nonprofit:Using Data to Change the World, is the 2013 winner of the Terry McAdam Book Award. Her latest company, Paine Publishing is the first educational publishing firm entirely dedicated to making more Measurement Mavens. Its newsletter, The Measurement Advisor, is the industry’s most comprehensive source of information about best practices in communications measurement. In her consulting practices, she designs measurement dashboards for some of today’s most admired companies.

Jennifer Zingsheim Phillips is the principal at 4L Strategies, consulting and providing content development for a variety of industries. She has worked in communications and public affairs for 20 years. Her background includes work in electoral politics, government, lobbying, and public affairs PR work.

About Shel Holtz

Shel Holtz, ABC (Accredited Business Communicator), is director of Internal Communications at Webcor, a commercial general contractor headquartered in San Francisco. Before joining Webcor, Shel spent 21 years as principal of Holtz Communication + Technology. In addition to integrating technology into communications strategies, his expertise includes strategic communications planning, change management, organizational culture, business initiatives and communications research. Full bio