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You are here: Home / For Immediate Release / FIR #381: The State of Trust in 2024

FIR #381: The State of Trust in 2024

January 29, 2024 by Shel Holtz and Neville Hobson Leave a Comment

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It happens every January, as surely as the Tiffany ball will drop in Times Square on New Year’s Eve: Edelman has released its annual Trust Barometer with a focus on the public’s views on innovation and the pace of change, along with the usual dimensions of trust the survey tracks every year. Neville and Shel examine some of the study’s core findings and reflect on their meaning for today’s communication professionals. Also in this episode, Neville and Shel discuss a court case in the U.K. in which an employee was told she could not work remotely and had to return to the office, along with other developments in the whole remote-hybrid-return-to-the-office battle; a global advertising conglomerate did something remarkably creative with synthetic media, demonstrating some of the positives that are possible with AI-generated hyperrealistic video; and a scandal 20 years in the making has erupted in the UK thanks to a four-part docudrama. In his tech report, Dan York reports on WhatsApp’s launch of voice updates, Threads’ plans for integration with the fediverse; generative AI developments, and a couple of milestone anniversaries.


The next monthly, long-form episode of FIR will drop on Monday, January 29.

We host a Communicators Zoom Chat most Thursdays at 1 p.m. ET. For credentials needed to participate, contact Shel or Neville directly, request the credentials in our Facebook group, or email fircomments@gmail.com.

Special thanks to Jay Moonah for the opening and closing music.

You can find the stories from which Shel’s FIR content is selected at Shel’s Link Blog. Shel has started a metaverse-focused Flipboard magazine. You can catch up with both co-hosts on Neville’s blog and Shel’s blog. Neville’s Asides blog is also available.

Links from this episode:

  • 2024 Edelman Trust Barometer
  • 2024 Edelman Trust Barometer: Business has best chance to reverse widening gap between society, innovation
  • ‘Trust’ Takes Another Hit
  • Trust Barometer: Innovation Fueling Divisiveness
  • Trust in media: UK drops to last place in Edelman survey of 28 nations
  • Employees are being influenced by Gen Z colleagues to reexamine the workplace, study finds
  • Revealed: how top PR firm uses ‘trust barometer’ to promote world’s autocrats
  • UK judge rules against FCA manager who wanted to work from home
  • L’Oréal CEO says remote staff have ‘no passion, no creativity’
  • The return-to-office wars are over — here’s who won
  • Home workers lack social skills, warns recruitment giant
  • WSJ News Exclusive | Remote Workers Bear the Brunt When Layoffs Hit
  • How Publicis used AI to create personalized videos for its 100,000 employees
  • Post Office IT scandal underlines need for a reset in corporate communications
  • British Post Office scandal (Wikipedia)
  • The power of Mr Bates vs The Post Office in bringing about justice
  • Fujitsu apologises for its part in UK Post Office scandal
  • Fujitsu may have to repay ‘fortune’ spent on Post Office scandal, Chalk says
  • ‘The timing was impeccable’: why it took a TV series to bring the Post Office scandal to light
  • Mr Bates vs The Post Office: why docudramas have the power to inspire real social and political change

Links from Dan York’s Tech Report:

  • WhatsApp launches voice updates and polls for Channels
  • The Quiet Death of Ello’s Big Dreams
  • How Threads will integrate with the Fediverse
  • 404 Media on AI-generated spam and why they Need Your Email Address
  • The LLM Misinformation Problem I Was Not Expecting | RIPE Labs
  • Jan 15 – Wikipedia’s 23rd anniversary – Wikipedia Day
  • Hello. The Apple Mac @ 40
  • Watch Steve Jobs reveal the very first Macintosh on this day in 1984 | Macworld

Related Posts

  • FIR #379: Top Communication Trends for 2024
  • FIR #77: Blockchain, Brands, and Trust
  • FIR #259: Trust Rises in Companies That Left Russia

About Shel Holtz

Shel Holtz, SCMP, ABC, IABC Fellow, is senior director of Communications at Webcor, a commercial general contractor headquartered in San Francisco. Before joining Webcor, Shel spent 21 years as principal of Holtz Communication + Technology. In addition to integrating technology into communications strategies, his expertise includes strategic communications planning, change management, organizational culture, business initiatives and communications research. Full bio

About Neville Hobson

Neville Hobson is a communicator, social strategist, consultant, digital change agent, writer, and podcaster. He is co-founder and co-host of the 'For Immediate Release' podcast. Since 2000, his career has focused on working with organisations globally to help them leverage his experiences, knowledge and subject-matter expertise of social networks, social media marketing, analytics and insights reporting, to create and build foundations for authentic engagement and to expand online reach and influence. Full bio

Filed Under: For Immediate Release

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