A lot of the communication with customers for which businesses once used email has transitioned to text messaging — along with communication among friends, families, and pretty much everyone. To some extent, that even includes employee-to-employee communication. Whether it’s SMS messaging or a messaging app like WhatsApp, Signal, or Telegram, people increasingly prefer the functionality and speed of response with text messages. Email isn’t going anywhere but its uses may be diminishing.
The next monthly, long-form episode of FIR will drop sometime in late September. Neville and Shel will be together in the UK and plan to record face-to-face. Watch for more information as our plans firm up.
We host a Communicators Zoom Chat each Thursday at 1 p.m. ET. For credentials needed to participate, contact Shel or Neville directly, request the credentials in our Facebook group, or email email@example.com.
Special thanks to Jay Moonah for the opening and closing music.
Links from this episode:
- Sorry I Missed Your Text: Messaging Is the New Email (WSJ paywall)