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“Mark my words,” Shel Holtz said in a 2016 blog, “Bots are coming to the workplace, to media relations, to public relations. They are coming just as surely as the web was going to completely disrupt the way communications was done a quarter century ago.”
When we read that, Sharon and I knew we wanted to know more about chatbots – and how they will affect employe
e communications. Soon after, we met Chris McGrath, and knew we wanted to discuss chatbots. Chris is a veteran digital workplace consultant with extensive experience designing delightful enterprise software — like Tangowork, which he founded, and ThoughtFarmer, which he co-founded. Tangowork is his new company dedicated to chatbots for internal communications.
In this podcast, we discuss:
- How to define a chatbot (and why they were all the rage at SxSW)
- A few companies who are doing a great job with chatbots today
- Why internal communicators need to understand more about chatbots
- Some great internal examples of how companies can use them
- And much more!
You can reach Chris via email, and of course we welcome your ideas and feedback.
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About Sharon McIntosh
Thanks for writing about bots – Our belief is bots are going to be the defacto interaction channel on the de facto personal device, the smartphone. The technology and potential is still in its infancy with the immediate solves being in interaction design, business cases to apply, removing interaction constraints and acceptance. The big win is that the technology has inherent automation, machine learning and 24 x 7 intelligent availability. We at Engati http://www.engati.com have started the journey and have been rated one of the best open platforms for building bots by Techworld. Do visit us and provide us with your valuable feedback as we strive for more mainstream acceptance of this technology of the future.