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Shel Holtz, SCMP

Shel Holtz, SCMP (Certified Strategic Communication Management Professional), is currently director of Internal Communication at Webcor, a San Francisco-based commercial contractor. He is responsible for employee and executive communication, as well as social media. He also supports Webcor’s corporate public relations efforts.

Before joining Webcor in October 2017, Shel spent 21 years as principal of Holtz Communication + Technology, where he brought more than 40 years of organizational communications experience in both corporate and consulting environments to his long list of clients. He is experienced in employee communications, corporate public relations, crisis communications, media relations, financial communications, investor relations, marketing communications, and compensation and benefits communications. In addition to integrating technology into communications strategies, his expertise includes strategic communications planning, change management, organizational culture, business initiatives, and communications research.

Before forming Holtz Communication + Technology, Shel was senior communications consultant and the communications practice leader for Alexander & Alexander Consulting Group in San Francisco, California. (A&ACG has since been acquired by Aon Consulting.) Other positions include director of corporate communications for Allergan, Inc., a Fortune 400 pharmaceutical company, and at Mattel, Inc. He also has worked for William M. Mercer, Inc., ARCO and Transamerica Financial Corporation.

In addition to his consulting and development work, Shel is a regular speaker on topics surrounding the application of online technology to strategic organizational communication. He speaks regularly at IABC and Ragan Communication conferences. He also has been on programs for the International Quality and Productivity Center, The American Association of Collegiate Schools of Business, the American Gas Association, the American Institute of Certified Public Accounts, the Association of California Water Agencies, and the Western Pension & Benefits Conference, among others. He also spoke regularly on the Lexis-Nexis touring seminar, “Communicating in a Wired World.”

Shel is a five-time winner of IABC’s Gold Quill award (most recently winning in 1997 for external Web sites) and was named IABC/Los Angeles’s Communicator of the Year in 1988. Shel served six years on IABC’s executive board, two as director of U.S. District 6 and four as a director-at-large. While a director-at-large, he held the Technology portfolio, among others. During his term on the board, he served three times as a member of the executive committee. He has also served as chapter president for IABC/Los Angeles and in a variety of other volunteer positions in IABC at the chapter, district and international levels. Shel earned his IABC accreditation (ABC/Accredited Business Communicator) in 1984.

In 2005, Shel was named an IABC Fellow, the highest honor IABC confers on its members. He also is an Accredited Business Communicator through IABC.

Shel is a Senior Fellow with the Conference Board’s Marketing and Communications Center and a Platinum Fellow of The Mayo Clinic Social Media Network.

Shel has applied online technology to his communication efforts on behalf of companies and clients since the mid-1980s. His most recent book is “Tactical Transparency,” co-written with John C. Havens and published by Jossey-Bass, an imprint of Wiley. Shel is also the co-author of “How to Do Everything with Podcasting,” co-written with Neville Hobson and published by Osborne/McGraw-Hill and “Blogging for Business,” co-written with Ted Demopoulos and published by Kaplan. Earlier books include “Corporate Conversations,” a guide to employee communications, published by Amacom. “Public Relations on the Net,” published by AMACOM; and “The Intranet Advantage,” published by Ziff-Davis Press. He also wrote the manuals, “Communication and Technology” and “Communicator’s Guide to Intranets,” published by Ragan Communications and “Writing for the Wired World,” published by IABC.

Shel graduated with a bachelor of arts degree in Journalism from California State University, Northridge, in 1976.

FIR #317: The Rise of the De-Influencer

February 15, 2023 by Shel Holtz and Neville Hobson Leave a Comment

https://traffic.libsyn.com/fir/forimmed-317.mp3

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Influencer marketing is a multi-billion-dollar industry, with Instagrammers and TikTokers with large followings pitching products in exchange for cash and other considerations. In response, some on Instagram and TikTok have taken to slamming those very same products — for free. It’s as trend that’s on the rise.
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Filed Under: For Immediate Release

FIR #316: Back to Blogging

February 12, 2023 by Shel Holtz and Neville Hobson Leave a Comment

https://traffic.libsyn.com/fir/forimmed-316.mp3

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Before Twitter, before Facebook, there were blogs. People who shared an interest in the blog’s theme congregated there and had conversations. The general tone was positive, even when people disagreed. As the social media space deteriorates and Twitter’s future is in doubt, storyteller and freelancer Monique Judge suggests a return to blogging as the primary means of online social engagement. Is such a pivot possible? Neville and Shel share their thoughts in this short midweek episode.
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Filed Under: For Immediate Release

FIR #315: Does Every Company Need A CCO?

February 8, 2023 by Shel Holtz and Neville Hobson Leave a Comment

https://traffic.libsyn.com/fir/forimmed-315.mp3

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In a lot of companies, the PR and communications functions live under Marketing. For a variety of reasons, that is not the best approach. Marketing, after all, has a distinct role to play in short-to-mid-term lead generation and other outcomes based mostly on paid outreach. PR, on the other hand, is all about earned media designed to build reputation and promote thought leadership. Someone needs to sit at a senior level to ensure these efforts and other communication functions, like advertising, investor relations, and community relations, are coordinated and consistent. Call that person the Chief Communications Officer. Is it time every company anoints one? Neville and Shel explore the issue in this short midweek FIR episode.
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Filed Under: For Immediate Release

FIR #314: Show Or Tell?

February 2, 2023 by Shel Holtz and Neville Hobson Leave a Comment

https://traffic.libsyn.com/fir/forimmed-314.mp3

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Are written and spoken recommendations received equally? Contrary to what may seem logical, they are not, according to new research. In this short midweek FIR episode, Shel and Neville explore what the study’s findings could mean for how marketers and communicators wield influence over the decisions people make.
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Filed Under: For Immediate Release

At the Crossroads of Communication Counsel and Ethics

January 31, 2023 by Shel Holtz Leave a Comment

As communication professionals grow in their careers, they’re expected to provide strategic counsel to company executives about communication and its impact on business. This week’s hot topic might be new legal regulations; next week, it could be stakeholder relations. No matter the issue, IABC’s Code of Ethics serves as a roadmap for communication professionals, guiding them to make consistent, responsible, ethical, and legal choices. Join this international panel of IABC Fellows as they share their insights and advice from decades of experience as strategic communication leaders and counselors.

Episode #89 of Circle of Fellows is scheduled for 10 a.m. ET on Thursday, February 16. Shel Holtz, SCMP, ABC, IABC Fellow, will moderate the panel. You can ask questions and share observations and comments in real-time using YouTube’s live-streaming chat feature. If you can’t participate during the live panel, you can always watch the video replay or listen to the audio podcast shortly after the panel discussion wraps up.
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Filed Under: News

FIR #313: Will Gen Z Finally Kill Email?

January 25, 2023 by Shel Holtz and Neville Hobson Leave a Comment

https://traffic.libsyn.com/fir/forimmed-313.mp3

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There’s a perception that people in their 20’s, raised with digital technology and accustomed to more effective messaging technologies, simply don’t use email. Could that spell the beginning of the end of this clunky, 50-plus-year-old business tool? Neville and Shel consider the possibility in this short, midweek FIR episode.
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Filed Under: For Immediate Release

Circle of Fellows #88: The Global Communication Certification

January 23, 2023 by Shel Holtz Leave a Comment

https://traffic.libsyn.com/fir/fir-fellows-088.mp3

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According to the Global Communication Certification Council, “Professional certifications through GCCC® give you the opportunity to demonstrate your knowledge and expertise and provide evidence of your outstanding abilities. Becoming certified engages you in the process of life-long learning that elevates your career and provides a structure for keeping your skills fresh and applicable.”

On January 19, four IABC Fellows joined moderator Shel Holtz, SCMP, and four IABC Fellows for a conversation about certification. The discussion ranged from why certification matters and what the CMP and SCMP certifications represent to how to prepare and how to maintain certification after earning it.
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Filed Under: Circle of Fellows

FIR #312: The Social Media Press Release Redux

January 23, 2023 by Shel Holtz and Neville Hobson Leave a Comment

https://traffic.libsyn.com/fir/forimmed-312.mp3

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Everything old is new again, the saying goes. Despite touting the idea of a press release as a destination being a new idea, it actually dates back about 15 years — and retains all of its value. Neville and Shel explore the idea of defeating paywalls with destination press releases in this monthly long-form episode of “For Immediate Release.” Also in this episode:

  • Follow-ups to stories about Artificial Intelligence (AI) interns and facial recognition used for nefarious purposes.
  • The 2023 Edelman Trust Barometer — and whether Edelman can claim to be trust experts
  • A roundup of news and commentary about ChatGPT
  • A decline in Mastodon users
  • Dan York’s Tech Report, which looks at some Twitter changes, good news for Mastodon users, a Mastodon instance for Medium users, Getty’s lawsuit targeting the generative AI image tool Stable Diffusion, Wikipedia’s new look-and-feel, and WordPress’s upcoming 20th birthday.

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Filed Under: For Immediate Release

FIR #311: What Communicators Can Learn From Librarians

January 19, 2023 by Shel Holtz and Neville Hobson Leave a Comment

https://traffic.libsyn.com/fir/forimmed-311.mp3

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Library TikTok is growing — organically. Librarians are meeting teenagers where they are, on TikTok, with videos that attract their attention and lead to library visits and more reading. Can this unorganized, grass-roots approach translate to marketing and communications? Is it looking at the idea of “influence” through a different lens? Neville and Shel explore the idea in this short mid-week episode.
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Filed Under: For Immediate Release

FIR #310: Shake Up Your Work-From-Home Routine

January 18, 2023 by Shel Holtz and Neville Hobson Leave a Comment

https://traffic.libsyn.com/fir/forimmed-310.mp3

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Working from home has become more commonplace in the wake of the pandemic, with executives who once believed productivity would plummet now reconciled to the fact that remote work, for the most part, has little impact on productivity (unless, as is the case in some organizations, it actually boosts employee outputs). And a lot of employees are thrilled to be working from home. That doesn’t mean that things aren’t getting a little stale. A Harvard Business Review article suggests remote workers might want to consider making some changes to their routines. The article even inspired Neville to take action he has been considering for a while. It’s all part of this short mid-week FIR episode.
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Filed Under: For Immediate Release

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