Shel Holtz, SCMP

Shel Holtz, SCMP (Certified Strategic Communication Management Professional), is currently director of Internal Communication at Webcor, a San Francisco-based commercial contractor. He is responsible for employee and executive communication, as well as social media. He also supports Webcor’s corporate public relations efforts.

Before joining Webcor in October 2017, Shel spent 21 years as principal of Holtz Communication + Technology, where he brought more than 40 years of organizational communications experience in both corporate and consulting environments to his long list of clients. He is experienced in employee communications, corporate public relations, crisis communications, media relations, financial communications, investor relations, marketing communications, and compensation and benefits communications. In addition to integrating technology into communications strategies, his expertise includes strategic communications planning, change management, organizational culture, business initiatives, and communications research.

Before forming Holtz Communication + Technology, Shel was senior communications consultant and the communications practice leader for Alexander & Alexander Consulting Group in San Francisco, California. (A&ACG has since been acquired by Aon Consulting.) Other positions include director of corporate communications for Allergan, Inc., a Fortune 400 pharmaceutical company, and at Mattel, Inc. He also has worked for William M. Mercer, Inc., ARCO and Transamerica Financial Corporation.

In addition to his consulting and development work, Shel is a regular speaker on topics surrounding the application of online technology to strategic organizational communication. He speaks regularly at IABC and Ragan Communication conferences. He also has been on programs for the International Quality and Productivity Center, The American Association of Collegiate Schools of Business, the American Gas Association, the American Institute of Certified Public Accounts, the Association of California Water Agencies, and the Western Pension & Benefits Conference, among others. He also spoke regularly on the Lexis-Nexis touring seminar, “Communicating in a Wired World.”

Shel is a five-time winner of IABC’s Gold Quill award (most recently winning in 1997 for external Web sites) and was named IABC/Los Angeles’s Communicator of the Year in 1988. Shel served six years on IABC’s executive board, two as director of U.S. District 6 and four as a director-at-large. While a director-at-large, he held the Technology portfolio, among others. During his term on the board, he served three times as a member of the executive committee. He has also served as chapter president for IABC/Los Angeles and in a variety of other volunteer positions in IABC at the chapter, district and international levels. Shel earned his IABC accreditation (ABC/Accredited Business Communicator) in 1984.

In 2005, Shel was named an IABC Fellow, the highest honor IABC confers on its members. He also is an Accredited Business Communicator through IABC.

Shel is a Senior Fellow with the Conference Board’s Marketing and Communications Center and a Platinum Fellow of The Mayo Clinic Social Media Network.

Shel has applied online technology to his communication efforts on behalf of companies and clients since the mid-1980s. His most recent book is “Tactical Transparency,” co-written with John C. Havens and published by Jossey-Bass, an imprint of Wiley. Shel is also the co-author of “How to Do Everything with Podcasting,” co-written with Neville Hobson and published by Osborne/McGraw-Hill and “Blogging for Business,” co-written with Ted Demopoulos and published by Kaplan. Earlier books include “Corporate Conversations,” a guide to employee communications, published by Amacom. “Public Relations on the Net,” published by AMACOM; and “The Intranet Advantage,” published by Ziff-Davis Press. He also wrote the manuals, “Communication and Technology” and “Communicator’s Guide to Intranets,” published by Ragan Communications and “Writing for the Wired World,” published by IABC.

Shel graduated with a bachelor of arts degree in Journalism from California State University, Northridge, in 1976.

About Shel Holtz

Shel Holtz, ABC (Accredited Business Communicator), is director of Internal Communications at Webcor, a commercial general contractor headquartered in San Francisco. Before joining Webcor, Shel spent 21 years as principal of Holtz Communication + Technology. In addition to integrating technology into communications strategies, his expertise includes strategic communications planning, change management, organizational culture, business initiatives and communications research. Full bio

FIR #323: Outright Theft Or Fair Use?

March 20, 2023 by Shel Holtz and Neville Hobson Leave a Comment

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All generative Artificial Intelligence (AI) works fundamentally the same: AI neural networks learn from large training sets, gleaning patterns from the contents of those training sets in order to create original content based on their understanding of those patterns. When the companies behind those AI tools use content available on the web for training, do they need to ask permission from the content creators? You and I don’t. We can look at as much as we like and learn as much as we can. Is it the same for AI training sets or is it something else altogether, more akin to Napster using existing music without compensating the artists? Neville and Shel are on opposite sides of the debate. Also in this episode:

The University of Iowa’s school of business has introduced a program to teach students how to tell stories. Storytelling is a crucial business skill that few businesses value. Communicators can help change that.
A BBC football analyst — a contractor, not an employee — made some partisan remarks on a social network and was punished for violating standards by which employees are required to abide. It reopened a long-dormant discussion about social media policies.
Did Silicon Valley Bank communicate too little, contributing to its failure? Or did it communicate too much? Is it possible the bank did both?
ChatGPT and Midjourney have both been upgraded and the updates are substantial. Midjourney images are scarily photo-realistic and ChatGPT can now create a web page — Javascript included — based on a sketch of a wireframe. And that just scratches the surface of these updates.
Microsoft has introduced Co-Pilot, the tool that will let users of its software tap into the power of Artificial Intelligence.

Dan York shares news from WordPress, WhatsApp, the world of ChatBots, and more in his Tech Report.
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Circle of Fellows #90: Communicating Change

March 16, 2023 by Shel Holtz Leave a Comment

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Everybody hates change, right? You hear that all the time; it’s why organizational change is so hard. The fact is, people love change. They willingly and enthusiastically make changes all the time. They change their fashions, their hair styles, their cars, their homes, their vacation spots, their furniture, their spouses…

If change is hard in organizations, it’s not because people just don’t like change. If there is resistance to change, you have to know why. Even if resistance is not a major issue, managing change is still a complex challenge for communicators, who play multiple roles during a change initiative, creating alignment so employees and leaders are on the same page about where we are, where we’re going, why we’re going there, how we’ll get there, and so on. And that doesn’t even account for dealing with the ongoing, day-to-day change that is a fact of life in any business. (As they say, change is the only constant in life.)

On Thursday, March 16, 2023, four Fellows of the International Association of Business Communicators (IABC) discussed a wide variety of communication-related change issues.
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FIR #322: If Not Twitter, Then Where?

March 9, 2023 by Shel Holtz and Neville Hobson Leave a Comment

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Network outages. Fleeing advertisers. Disaffected staff. News reports of abusive behavior. Rents in arrears. And news feeds are increasingly swamped with posts from trolls and bots. Things are not looking good for the bird site. But if it fails, what’s the alternative? The fediverse is questionable. LinkedIn is solid, but its focus is on business. Jack Dorsey’s Bluesky is coming, but it’s federated, too. Is there anything out there that can serve the function Twitter does? Neville and Shel examine the situation and explore the alternatives in this short midweek episode.
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FIR #321: Terrible, Horrible, No Good, Very Bad Crisis Comms

March 3, 2023 by Shel Holtz and Neville Hobson Leave a Comment

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In the laundry list of mistakes and missteps from Norfolk Southern in the wake of the disastrous train derailment in East Palestine, Ohio, what stands out the most is that the company seems to be making it all about them and not the people suffering the fallout of the crisis. (At a town hall meeting, a company representative kept repeating how awful everyone at Norfolk Southern felt about the incident. Nobody in East Palestine cares how anybody at Norfolk Southern feels.) You have to wonder if they’re getting and ignoring good crisis counsel, if the counsel they’re getting is bad, or if they’re not getting any professional input at all.
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Join IABC Fellows for a Live Panel on Change Management

March 2, 2023 by Shel Holtz Leave a Comment

On Thursday, March 16, four Fellows of the International Association of Business Communicators (IABC) will discuss a wide variety of communication-related change issues. The panel, hosted by IABC Fellow Shel Holtz, SCMP, will begin at 5 p.m. ET. You will be able to ask questions and share your comments and observations, engaging directly with the panelists. Don’t miss this opportunity to hear from experienced communicators with combined decades of change communication experience.
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FIR #320: The Chorebots of 2033

February 28, 2023 by Shel Holtz and Neville Hobson Leave a Comment

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Artificial Intelligence is already embedded in daily life, from product recommendations based on past purchases to playlist suggestions. If you use a smartwatch or health-monitoring wearable, you’re using AI. The leap demonstrated by recently released generated AI apps suggests that future developments are going to come at an accelerated pace. We’ve also seen amazing robotic developments. (Have you watched a recent Boston Dynamics video or checked out Loona, the robotic pet that was the hit of CES in January?) Mix the two, bake for a decade, and imagine what you’ll get.
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FIR #319: Return to Work Mandates Damage Engagement and Productivity

February 23, 2023 by Shel Holtz and Neville Hobson Leave a Comment

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A lot of company leaders believe a return to the office is a prerequisite to raising productivity and employee engagement metrics. A look at the data seems to reveal exactly the opposite: Productivity rose near the start of the pandemic and plummeted when companies began demanding employees come back to the office. Engagement numbers also fell well after the start of the pandemic in 2020, according to the premier engagement researcher. The world of work has changed, whether senior leaders understand that or not, which puts a lot of responsibility on the shoulders of in-house communicators.
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FIR #318: AI, Mastodon, the Metaverse — Headlines vs. Reality

February 20, 2023 by Shel Holtz and Neville Hobson Leave a Comment

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Mainstream and tech media alike have filled their pages with headlines about disastrous demos, worrisome uses, fleeing users, and evaporating investments. Is it all true? Or is it a combination of clickbait and a failure to understand what’s really happening? In the February long-form episode of the “For Immediate Release” podcast, Neville and Shel look at generative Artificial Intelligence (AI) developments, mostly having to do with ChatGPT and Microsoft’s integration of it into limited-release versions of Bing and Edge. Also in this episode:

With all the AI coverage and some media still paying attention to the Metaverse, reporting on NFTs and other aspects of Web3 seem to have fallen off the radar, but there was a big Web3 development when the world’s largest pharmaceutical company invested big money in a decentralized autonomous organization (DAO) that was launched to circumvent big pharmaceutical companies.
To read the coverage, you would think that all those people who signed up for Mastodon when Twitter became a less desirable platform are fleeing faster than high school students when the bell rings after the last class before summer vacation. But are they really?
Most of the metaverse reporting that suggests investment is drying up and business interest has cratered is based on a false premise. There’s plenty of movement and investment in the metaverse, assuming you understand that it’s a network, not a place.
New research finds that a fast-growing number of podcast fans would rather watch a podcast than just listen to one.
In his tech report, Dan York also looks at third-party Mastodon apps, how Roblox plans to use generative AI, the opening of a new Federal Trade Commission Office of Technology to fight “AI snake oil,” and the upcoming Supreme Court hearing that could have a profound impact on communicators and our ability to publish information online.

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Circle of Fellows #89: At the Crossroads of Counsel and Ethics

February 16, 2023 by Shel Holtz Leave a Comment

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As communication professionals grow in their careers, they’re expected to provide strategic counsel to company executives about communication and its impact on business. This week’s hot topic might be new legal regulations; next week, it could be stakeholder relations. No matter the issue, IABC’s Code of Ethics serves as a roadmap for communication professionals, guiding them to make consistent, responsible, ethical, and legal choices. Join this international panel of IABC Fellows as they share their insights and advice from decades of experience as strategic communication leaders and counselors. A panel of IABC Fellows addressed these issues in a frank conversation on February 16. The video replay is available below; the podcast is available here.
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FIR #317: The Rise of the De-Influencer

February 15, 2023 by Shel Holtz and Neville Hobson Leave a Comment

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Influencer marketing is a multi-billion-dollar industry, with Instagrammers and TikTokers with large followings pitching products in exchange for cash and other considerations. In response, some on Instagram and TikTok have taken to slamming those very same products — for free. It’s as trend that’s on the rise.
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FIR #323: Outright Theft Or Fair Use?

Circle of Fellows #90: Communicating Change

FIR #322: If Not Twitter, Then Where?

FIR #321: Terrible, Horrible, No Good, Very Bad Crisis Comms

Join IABC Fellows for a Live Panel on Change Management

FIR #320: The Chorebots of 2033

FIR #319: Return to Work Mandates Damage Engagement and Productivity

FIR #318: AI, Mastodon, the Metaverse — Headlines vs. Reality

Circle of Fellows #89: At the Crossroads of Counsel and Ethics

FIR #317: The Rise of the De-Influencer

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