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#63 – Roe v Wade: Communicators on alert for legal implications

June 30, 2022 by Sharon McIntosh and Sharon Phillips Leave a Comment

https://traffic.libsyn.com/fir/EE_Voice_episode_63.mp3

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On June 24, 2022, the Supreme Court overturned the 1973 Roe v Wade ruling that had legalized abortion nationwide.

Immediately following the announcement, several companies – including Amazon, Apple, Microsoft, Lyft, Dick’s Sporting Goods and JPMorgan Chase – announced that they were offering to cover travel costs for employees who must travel out of state for abortions. This clearly has implications for communicators who are facing the need to respond to their internal and external audiences.

We reached out to Robin Fretwell Wilson, a law professor at the University of Illinois and an expert on healthcare law. (You can read Robin’s full impressive bio here.)

“There’s a bramble of issues in [any] direction that you move,” says Robin.

Among the questions we discussed on this episode:

  • Possible legal implications for companies who are reimbursing travel costs for employees who must leave their home states for abortions
  • How the ruling could set up a type of “arms race” between the red and blue states
  • What key messages communicators should keep in mind when advising their executives
  • Several legal issues that may arise down the road – and companies and communicators may not have even yet considered

Send this episode over to your legal partner – and begin that scenario planning. More is clearly to come on this issue.

Other resources:

  • Read the Reuters article, “Legal clashes await U.S. companies covering workers’ abortion costs,” where Robin was interviewed.
  • Business Insider is keeping an updated list of company reactions to the ruling.
  • The Society of Human Resources has pulled together a comprehensive resource on navigating Roe v Wade in the Workplace

Continue Reading →

Filed Under: EE Voice Tagged With: abortion, crisis communications, healthcare, legal, Roe_v_Wade

Episode #62: Mike Klein: Challenging Our Traditional Approach to Employee Engagement

June 14, 2022 by Sharon McIntosh and Sharon Phillips Leave a Comment

https://traffic.libsyn.com/fir/EE_Voice_episode_62.mp3

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We’re back after a brief hiatus and are ecstatic to be joined by author, internal communications leader, and our “welcome rebel” Mike Klein.

Principal of Changing the Terms and Senior Strategic Advisor for Sparrow Connected, Mike has made it his personal mission to challenge the status quo and advance the effectiveness of internal communications. His recently published e-book, “Employee Engagement or BUSINESS IMPACT? It’s Time To Choose,” takes on the current state of employee engagement and identifies six levers to engage better performance.
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Filed Under: EE Voice Tagged With: business_impact, employee_engagement, internal communications, Mike_Klein

Episode #61: Employee Communications on the Ukraine crisis

March 14, 2022 by Sharon McIntosh and Sharon Phillips Leave a Comment

https://traffic.libsyn.com/fir/EE_Voice_episode_61.mp3

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How can we help? As the world reacts to the Russian invasion of Ukraine, companies must decide how their actions – or inactions – can answer that pivotal question. (Note: Jeffrey Sonnenfeld of the Yale School of Management updates a list of companies daily “that have curtailed operations as well as those that remain.”) 

In today’s abridged EE Voice clip, Sharon and I cover key points including employee safety in affected areas, corporate donations and the importance of proceeding together with empathy. 

Take a listen, and please let us know if you’d like to share your experiences with our community. We welcome the conversation.
Continue Reading →

Filed Under: EE Voice Tagged With: crisis communications, employee communications, invasion, Russia, Ukraine

Episode #60: Victoria Dew on the new rules of employee experience

March 1, 2022 by Sharon McIntosh and Sharon Phillips Leave a Comment

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Welcome Victoria Dew, SCMP, Founder and CEO of Dewpoint Communications back to this month’s EE Voice podcast. Victoria joined Sharon and me to discuss Dewpoint’s insights report, “The New Rules of Employee Experience & Communications in 2022.” 

In speaking to dozens of business leaders, Victoria and her team captured and analyzed emerging trends – the themes and trends that will impact the way we work moving forward. 

For more insights from Victoria, connect with her on LinkedIn. 
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Filed Under: EE Voice Tagged With: employee experience, research

EPISODE #59: OUR BEST IC EXPERT ADVICE FROM FROM 2021

December 20, 2021 by Sharon McIntosh and Sharon Phillips Leave a Comment

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Whew – what year 2021 was for internal communications. You were overworked but overdelivered – and you did it all (most of the time) with passion and enthusiasm. We hope all of you are getting some well-deserved rest and peace as we wind down these final few weeks.

We leave all of you with a final EE Voice gift — one podcast with the best IC ideas and advice from our 2021 guests, in just 20 minutes. Here are highlights of the best insights from the year’s conversations:  

  • David Murray on the evolving challenges of communications, heightened expectations faced  by leaders in times of crisis and the highest purpose of internal communications.
  • Roger D’Aprix – often called “the father of internal communications” – who spoke to guest host David Murray on the future of communication and the goal to help employees “understand the whole range of change that has gone on, and that will certainly continue to go on.”
  • Tamara Rodman on how to use storytelling to increase vaccinations by building trust with employees.
  • Victoria Dew on how employee experience and expectations are changing as a result of Covid.
  • Andy Gilman on using communications to overcome vaccine hesitancy, drive compliance, and for senior leadership to show employees that they care.
  • George Sutcliffe on how to begin building a communications measurement strategy.
  • Kristen Garvey on how to take a measurement-focused approach when it’s time to bring employees back to the workplace.

Sharon and I wish all of our listeners happy holidays!

 
Continue Reading →

Filed Under: EE Voice Tagged With: 2021_advice, COVID-19, internal communications, Leadership

Episode #58 – David Murray urges comms pros to stop messaging, start listening in an “Effort to Understand”

November 30, 2021 by Sharon McIntosh and Sharon Phillips Leave a Comment

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In this episode, I’m joined by author,  communications expert and dear friend David Murray, who recently released his book, An Effort to Understand: Hearing One Another (and Ourselves) in a Nation Cracked in Half. David has written for The New York Times, The Atlantic Monthly and The Chicago Tribune and published several other books. He also leads the global Professional Speechwriters Association and the Executive Communication Council (ECC) and pens the daily blog “Writing Boots.”

In our conversation, we discuss how effective internal communications can foster empathy in oftentimes divided workplaces, as well as:

  • Why the book is dedicated to communicators: “This is the distillation of all the wisdom I’ve gotten from hanging around with [communicators] in bar rooms and out of bar rooms and at work in a hundred different ways,” he said. “So, this feels like it’s not my book, but really our book.” 
  • The criticality of internal communications: “There’s endless stuff for an internal communication group to be doing to help employees understand more profoundly what they’re doing in the world and what their organization is doing in the world,” David said. “And what an important thing to do to make people feel like full citizens of their country and of their corporation.” 
  • How an increased understanding of each other —  and willingness to listen — can help us best navigate differing opinions and find commonality despite individual social and political leanings: “To the extent that we can understand our fellow human beings, we can communicate with them better,” he said. “Or, we could at least understand their behavior better and deal with it.” 
  • What makes communications “scary”: “You don’t know what’s going to happen. That’s what makes it exciting.” 
  • The best path forward for internal and executive communications: “That’s how organizations communicate: Take things in, spit it back out and react to the humanity inside the organizations.”

Continue Reading →

Filed Under: EE Voice Tagged With: An Effort to Understand, David Murray, executives, executive_communication, internal communications

Episode #57 – Tips from a Pro: Strategies to Boost Your IC Measurement

October 25, 2021 by Sharon McIntosh and Sharon Phillips Leave a Comment

https://traffic.libsyn.com/fir/EE_Voice_episode_57.mp3

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As we strive to foster communities of collaboration and transparency between company executives and their employees, one question persists: How do we make our findings measurable and actionable? 

“I think communications in general is hard to measure. It’s not as cut and dry as the sales of a product or the financials of a company… it’s pretty hard across the board,” says our most recent guest, George Sutcliffe, Global Communications Insights & Analytics Lead at Raytheon Technologies. 

A former lawyer, librarian and writer, George uses his keen attention to detail to drive measurement strategy and uncover insights that impact business outcomes. In our conversation, George touches on a variety of subjects that all point back to one of Sharon and my favorite topics: How to marry quantitative and qualitative employee feedback, put it to use, and show your employees (and your executives) that their feedback is being put to use. 
Continue Reading →

Filed Under: EE Voice Tagged With: employee_communications, executive_communication, measurement

EPISODE #56 – KRISTEN GARVEY ON TRANSITIONING EMPLOYEES TO THE OFFICE

June 25, 2021 by Sharon McIntosh and Sharon Phillips Leave a Comment

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This week, Sharon and I welcome Kristen Garvey, vice president of corporate communication at Waters Corporation, a specialty measurement company focused on improving human health and well-being through the application of high-value analytical technologies and scientific expertise.

In our conversation, Kristen expresses gratitude she feels for her team and notes that she has never received more emails of thanks for the transparency Waters achieved than she did over the past year and a half — so we are incredibly fortunate to have her perspective as we all strive for transparency and trust through this next phase of the pandemic.
Continue Reading →

Filed Under: EE Voice Tagged With: return_to_office, return_to_work

SPECIAL EPISODE #55: DAVID MURRAY & ROGER D’APRIX ON THE HISTORY AND FUTURE OF INTERNAL COMMS

May 18, 2021 by Sharon McIntosh and Sharon Phillips 1 Comment

https://traffic.libsyn.com/fir/EE_Voice_episode_55.mp3

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In this special episode, Sharon and I join you as listeners to a far-reaching conversation between two communication powerhouses on the evolution of employee comms – and the hard road ahead.

Guest Host David Murray heads up the global Professional Speechwriters Association and the Executive Communication Council and writes the popular daily blog “Writing Boots.” An award-winning journalist, he’s just published his must-read book, An Effort to Understand: Hearing One Another (and Ourselves) in a Nation Cracked in Half.

Roger D’Aprix, often called “the father of internal communications,” has served on ROI Communication’s Board of Advisors since 2005, is an internationally known consultant, lecturer and author, an IABC Fellow and recipient of the 2014 President’s Award from the Communication Leadership Exchange. He is a best-selling author whose most recent book is Bosses: True Stories of the Good, the Bad and the Ugly.

This probing interview covers the realities that leaders in the workplace face, as David notes they have “barely just begun to explain all the stuff that needs to get across” despite believing they’ve talked it all out.
Continue Reading →

Filed Under: EE Voice Tagged With: David Murray, executive_communication, internal communications, Leadership, Roger D'Aprix, senior leadership

Episode #54 – Tamara Rodman on the 2021 Edelman Trust Barometer

March 30, 2021 by Sharon McIntosh and Sharon Phillips Leave a Comment

https://traffic.libsyn.com/fir/EE_Voice_episode_54.mp3

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2021 Edelman Trust Survey Demands Communicators’ Focus, CEO Action

According to the recently released 2021 Edelman Trust Barometer, societies around the globe are facing an epidemic of misinformation and widespread mistrust.  For more than 20 years, the Edelman Trust Barometer has measured trust in businesses, government, NGOs and the media. According to Executive Vice President Tamara Rodman, who leads Edelman’s Employee Experience Team, this year’s report is an urgent call for communicators to work with business leaders on maintaining and rebuilding trust.

Tamara is a frequent and favorite guest of EE Voice, bringing 20 years of experience in organizational communications, culture, leadership development and employee engagement across a broad swath of industries. She points out that this moment in time presents an opportunity for executives and business leaders ― one that will require the deft and proactive guidance of internal communications professionals.
Continue Reading →

Filed Under: EE Voice

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