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As small agencies grow, individual team members usually begin to take on direct reports — often for the first time in their careers.
These newly-minted managers need mentorship and support to excel. Owners need to make sure that they set aside time and resources to help these talented individuals develop the skills that they need.
Chip and Gini share some of their experiences, including things you may want to avoid with inexperienced managers and some areas where you should focus your efforts for the good of the business.
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