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You are here: Home / The Agency Leadership Podcast / ALP 167: Charging clients for internal agency staff time

ALP 167: Charging clients for internal agency staff time

October 3, 2022 by Chip Griffin Leave a Comment

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If you have listened to Chip and Gini’s advice in the past, you are carefully tracking your team’s time to understand how much it costs you to serve your clients.

One of the things that you might discover is that you’re spending a lot of time on internal meetings and conversations — something that you may not have considered when you set the initial price for the engagement.

What do you do now? A recent question from an agency owner wondered if they would need to double a client’s retainer to capture the hidden costs.

Chip and Gini discuss how to handle this challenge for existing accounts, as well as how to look at internal staff time for client work generally.

[read the transcript]

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Related Posts

  • ALP 153: Sharing your agency's internal work product with clients
  • ALP 55: When clients want to poach agency employees
  • ALP 154: Handling clients who disagree with your agency's advice

About Chip Griffin

Chip Griffin is the Founder & CEO of the Small Agency Growth Alliance (SAGA) and a longtime agency owner and executive. He helps PR and marketing communications agencies build better businesses. Full bio

Filed Under: The Agency Leadership Podcast

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