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You are here: Home / Thought Leader Life / #128: Bill Lee, John Dunlap & Marty Desrochers on How to Exceed Guests’ Expectations and Make More Money

#128: Bill Lee, John Dunlap & Marty Desrochers on How to Exceed Guests’ Expectations and Make More Money

December 7, 2016 by Mitchell Levy Leave a Comment

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bill lee

In this episode, Mitchell Levy, The AHA Guy at AHAthat: http://AHAthat.com/, together with his co-hosts, John Dunlap, CEO of Iconic Attractions Group (http://iconicattractions.com), and Marty Desrochers, President of Operation: Pineapple (http://operationpineapple.com), hold a thought-provoking interview with Bill Lee, General Manager of Benchmark Hotels and Resorts (http://benchmarkresortsandhotels.com).

Bill, who has over 20 years of hospitality leadership experience, draws useful tips on how to maximize cash flow while keeping guests engaged and well taken care of. He says that with an enhanced revenue management technique and understanding of your customers’ unique nature, you will be able to effectively meet or even exceed their expectations.

If you don’t want your product or service to settle for the mediocre, then consider listening to this session. You can get effective techniques on how to consistently deliver more than what is expected from your business. This episode will help you find a way to wow your customers again and again.

There will be one more exciting session, where they will ask another remarkable guest to share invaluable experiences and tips on how to enhance revenue management techniques and boost profit.

Find out more about Thought Leadership and how it can help you become successful by subscribing at: http://youtube.com/user/thoughtleaderlife.

Don’t miss the following inspiring AHAmessages from the episode:

• It’s all about your customers’ experience. You can benefit from trying to get them to try new things. http://aha.pub/BillLee-LI
• Want an effective marketing strategy? Position your products based on their value and benefit. @IconicMarty
• It’s a great experience when you go to an area and are able to talk to someone who’s knowledgeable and insightful. @happyabout
• If you want to drive prices at a premium level, you have to offer high-quality products and use efficient marketing strategies. @JohnCDunlap

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About Mitchell Levy

Global Credibility Expert Mitchell Levy (https://aha.pub/MitchellLevy) is a TEDx speaker and international bestselling author of over 60 books. A general theme heard from the clients he's ghostwritten books for and the hundreds of thought leaders he's created credreels for is that he's "unconsciously competent at clarifying your message". https://firpodcastnetwork.com/team_member/mitchell-levy/

Filed Under: Thought Leader Life

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Join us 11 am PT / 2 pm ET / 7 pm GMT on Saturday every week. The show blog is Thought Leader Life.

Any comments or suggestions for the show please send them. Thank you for listening and if you like what you hear, please leave a review on iTunes!

This episode was sponsored, in part, by THiNKaha.com, helping experts become thought leaders.

You can connect with Mitchell at MitchellLevy.com, @HappyAbout on Twitter, or join his Thought Leadership Best Practices Group.

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